FAQS
Why choose the Stream1One Android TV Box?
Very simply, we offer the best technology and service at the best price! We will always be committed to offering the fastest technology to create the easiest and best streaming experience. We feel we have an amazing product, and we are dedicated to making it available to the largest amount of people possible. We offer a 1-year warranty on all of our boxes.
How do I check the speed of my Internet connection?
The speed and reliability of your Internet connection plays a huge role in your ability to enjoy your favorite content on your Stream1One Android TV Box. To check your Internet connection speed please use the following instructions:
1. Click on the “Speed Test” app located at the bottom of the main screen
3. Click “Begin Test” on the screen and let the test run to see what speeds you currently have.
If you are getting less than 10 mbps speeds recommended here are some options you can try to help increase the speed.
1. Move your Wifi router closer to your Stream1One unit.
2. Reset your Internet Modem by unplugging it for 30 seconds and then plugging it back in.
3. Contact your Internet Service Provider if you are not getting the speed for which you are paying.
Can my Stream1One Remote work with my TV?
There is a way to program the Stream1One remote to turn on and off your TV if your TV has CEC. CEC is usually a feature on newer televisions, so please check to make sure your TV has this. If your TV does, here is how to program the remote to power the TV.
1. Hit the “set” button on the Stream1One remote and hold it down until the white button turns red.
2. Once it turns red, hold your TV remote within six inches of the Stream1One remote and hold down the power button.
3. Hold down the power button until the red light on the Stream1One remote turns off.
4. Once this is done the Stream1One remote will be able to turn on and off the TV.
What Internet speed do I need to use the Stream1One Android TV Box?
The Internet speed needed to view your content on the Stream1One will depend on the resolution of the video you are streaming. Please reference the chart below to view the speed needed.
Speeds Down Stream (In Megabits Per Second)
SD Minimum 2Mbps
SD recommended 5Mbps
HD Minimum 5Mbps
HD recommended 10Mbps
What if I click on a stream and it does not work?
This is a common situation that is encountered when streaming videos. There are many other users around the world watching the same streams. We recommend that you try many different streams when watching your content on your Stream1One Android TV Box. Also, please try watching the same titles in different add-ons as they pull their streams from different sources.
What are the best add-ons to use to stream content on my Stream1One Android TV Box?
There are many great add-ons that can be used on your Stream1One Android TV Box. We recommend that you follow our Facebook page www.facebook.com/stream1one to see our pics for the best add-ons and also for any updates on add-ons that are new to the Kodi Media Center. You can also find some of them here.
Should I perform a factory reset?
Before you perform a factory reset send us a email to contact@stream1one.com and we will help you perform the reset without losing any data
How do I update my version of Kodi?
The Kodi Media Center is constantly being updated to fix any bugs and to make the viewing experience more enjoyable. However, we do not recommend this as you will lose the repositories pre-installed on the box. We will always work to provide the latest stable version of Kodi. The newest version is not always the best, as the bugs have not yet been resolved.
To make sure you get the newest version of Kodi you do have to uninstall the version that comes on your box. Before you do this, please back up your user data folder so that you do not lose the add-ons in Kodi. Here is a link with instructions on how to do that:
Does my Stream1One box get local channels?
While you are able to live stream all of the major networks from your Stream1One Android TV Box, those channels are most likely not from your local area. We recommend that you get an antenna that is designed to pick up your local channels over the air.
Can my Stream1One Android TV Box work anywhere in the world?
Yes, your box will work anywhere as long as you have an Internet connection and the correct power adapter. The add-ons will still be able to be used to their full potential anywhere you go.
Other advice?
Be patient when searching for the best streams. They are there, but it may take a couple of clicks to find the best one.
Not all streams will be in HD. Don’t be discouraged as the other options are still VERY high quality streams.